Here are a few things to do or make sure you have before visiting an Apple Store: What to do before your Genius Bar reservation You can also try and call to make a reservation, but this can be a bit tricky and take more time than using the above options. If you know you want to make a Genius Bar reservation, but aren’t seeing the option, choosing a hardware problem will usually make the “Bring in for Repair” option show up. One thing to keep in mind, Apple filters the available support options based on the issues you select. On the support page, keep following the prompts until you see the tiled choices for how you would like to get support and choose “Bring in for Repair.” Tap on the one you’re having trouble and follow the prompts to make an appointment. When using the app your registered devices will automatically show up. The two fastest ways to make a Genius Bar reservation are through its support page or with the Apple Support app. Apple Stores accept walk-ins for the Genius Bar, but wait times can vary widely depending on where you live, the time of day/week that you’re visiting. If you’ve decided it’s best get support in-person at the Apple Store, it’s best to make a reservation whenever possible. To get in touch with Apple support you can call 800-APL-CARE, Tweet at visit the support page. Also searching the web for your symptoms/issue can provide helpful insight.
#Apple store domain genius software
In many cases software issues can be quickly resolved with a software update or Apple support via chat, Twiter, or a phone call. Lastly, think about whether it seems to be a software or hardware problem. See if multiple devices are experiencing the same issue or if it’s a particular device that’s not operating normally. Power cycling (powering off, powering on) any of your Apple devices can often resolve various issues, so be sure to try that before making a Genius Bar appointment or moving on to more involved troubleshooting.Īnother helpful thing you can quickly check is that it’s a device problem and not a service (Wi-Fi, cellular, particular app, website, etc.) problem.
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How to decide if a Genius Bar trip is necessary Let’s take a look at how to get the most out of your Apple Store Genius Bar visit.įirst, to save time and energy, it’s useful to check whether it’s worth making a trip to the Genius Bar or if getting support another way might be best.
While solving your issue on your own or without a trip to an Apple Store is often possible, sometimes in-person help is the best fit. Try it now.Įven though Apple arguably makes some of the most reliable and quality devices available, you’ll likely need hardware or software support for your iPhone, iPad, Mac or other Apple device at some point. 9to5Mac is brought to you by JustAnswer: Connect 1-on-1 with an Apple support Expert to get step-by-step assistance via phone or online chat, 24/7.
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